Last updated: 23 September 2026
This policy explains how you can cancel or change a room booking at Hotel Sahana & Restaurant and how refunds are handled. It applies to bookings made through our website, mobile app, phone or at the hotel.
1. Cancellation by you
| When you cancel | Charge | Refund |
|---|---|---|
| Before 12:00 noon, one day before your check-in date | No charge | 100% of the amount paid |
| After 12:00 noon one day before check-in, or on the check-in day | First night's room charge (incl. GST) | Amount paid minus the first night's charge |
| No-show (you do not arrive and do not cancel) | First night's room charge (incl. GST) | Amount paid minus the first night's charge |
Example: for a check-in on 10 October, you can cancel free of charge until 12:00 noon on 9 October.
2. How to cancel
- Online: sign in to your account on our website or app, open the booking and choose "Cancel booking". Online cancellation is available until the free-cancellation deadline.
- By phone or email: call +91 91530 86755 or email stay@hotelsahana.com with your booking code. Late cancellations must be made this way.
You will receive a cancellation confirmation. Please keep it for your records.
3. Early departure
If you check out earlier than booked, the hotel may charge for one additional night. Any remaining nights already paid will be refunded.
4. Changes to a booking
To change dates or room type, please contact the hotel. Changes depend on availability and current rates; any price difference will be charged or refunded.
5. Cancellation by the hotel
If we have to cancel your booking (for example, due to an emergency, maintenance or force majeure), we will tell you as early as possible and refund 100% of the amount paid, or offer an alternative room or dates if you prefer. We may also cancel a booking without refund if the guest breaks our Terms & Conditions or cannot produce valid photo ID at check-in.
6. Refunds
- Refunds for online payments are sent back to the original payment method (card, UPI, net banking or wallet) through our payment gateway, Razorpay.
- We start the refund within 2 working days of the cancellation. It usually reaches your account within 5–7 working days, depending on your bank.
- Payments made in cash at the hotel are refunded in cash at the hotel or by bank transfer/UPI to the guest's own account.
- Payment gateway charges are not deducted from refunds for free cancellations.
- If you have not received your refund within 10 working days, please contact us with your booking code.
7. Services other than rooms
Food, room service and other services already provided are not refundable. Conference and banquet hall bookings follow the separate terms agreed at the time of booking.
Contact us
Khor-Khori Bridge, Gopal Nagar, Raghunathganj, Murshidabad, West Bengal - 742225
Phone: +91 91530 86755 / +91 79087 03400
Email: stay@hotelsahana.com