Terms & Conditions

Last updated: 23 September 2026

These Terms & Conditions apply to all bookings and stays at Hotel Sahana & Restaurant and to the use of our website https://hotelsahana.in and mobile app. By making a booking or using our services, you agree to these terms, our Cancellation & Refund Policy and our Privacy Policy.

1. Bookings

• The person making the booking must be at least 18 years old and is responsible for all guests in the booking.
• A booking is confirmed only when you receive a booking confirmation from us with a booking code.
• Please give correct details. We may cancel bookings made with false or incomplete information.
• Room photos are for illustration. Your room will match the room type booked, but the exact room number, view or layout may vary.

2. Prices, taxes and payment

• All prices are in Indian Rupees (₹). GST is charged at the rates set by the Government of India and is shown in your quote and invoice.
• You may pay online through our secure payment gateway (Razorpay) or, where offered, at the hotel. Any balance must be paid in full at check-in or before check-out.
• Prices shown at the time of booking are final for that booking. Charges for extra guests, extra beds, food, laundry, room service or damages are billed separately.
• We may correct obvious pricing errors. If this happens, you may accept the correct price or cancel with a full refund.

3. Check-in and check-out

• Check-in time: 12:00 PM. Check-out time: 11:00 AM.
• Early check-in and late check-out depend on availability and may be charged.
• Every adult guest must show a valid government-issued photo ID (Aadhaar, passport, driving licence or voter ID) at check-in. PAN card is not accepted as address proof. Foreign nationals must show a valid passport and visa. We may refuse check-in without valid ID, and no refund will be due in that case.
• The hotel may refuse admission to any guest at its discretion as permitted by law, including local couples' policies, and for guests who are intoxicated, abusive or unable to produce valid ID.

4. Guest conduct

• Guests must behave respectfully towards staff and other guests. Loud noise, especially between 10 PM and 7 AM, is not allowed.
• Illegal substances, weapons, gambling and any unlawful activity are strictly prohibited on the premises.
• Smoking is not allowed in rooms. A cleaning charge may apply.
• Outside visitors are not allowed in rooms without informing reception.
• The hotel may ask any guest who breaks these rules to leave without refund.

5. Damage and liability

• Guests are responsible for any loss of or damage to hotel property caused by them or their visitors and will be charged for repairs or replacement.
• Please keep valuables with you or deposit them at reception. The hotel is not responsible for loss of or damage to guests' belongings, except where caused by our negligence and subject to applicable law.
• The hotel is not liable for failure to provide services due to events beyond our reasonable control (force majeure), such as natural disasters, floods, power or network outages, strikes, epidemics or government orders.

6. Restaurant, conference and banquet hall

Bookings for the restaurant, AC conference hall and banquet hall are made directly with the hotel and may have separate terms, deposits and cancellation rules, which will be shared at the time of booking.

7. Website, app and accounts

• You sign in with a one-time password (OTP) sent to your mobile number. Keep your phone and OTPs private; you are responsible for activity on your account.
• You must not misuse the website or app, attempt to access it without permission, copy its content for commercial use, or disrupt it.
• All content, logos and images on the website and app belong to the hotel and may not be reused without permission.
• We try to keep the website and app accurate and available but do not guarantee they will always be error-free or uninterrupted.

8. Governing law and disputes

These terms are governed by the laws of India. Any dispute will first be discussed with us in good faith. If not resolved, it will be subject to the exclusive jurisdiction of the courts at Murshidabad, West Bengal. This does not limit your rights under the Consumer Protection Act, 2019.

9. Changes

We may update these terms from time to time. The version in force at the time of your booking applies to that booking.

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